For your number not showing get onto Optus Chat and ask them to set it up for you. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Ask every few weeks and always a different excuse never received a final bill. Roaming charges will be deducted from your MyCredit/Credit balance. But the live chat doesn’t work, and I can’t find your email. I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Travel more, worry less. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. Can you tell me how to contact with you guys? If not, please Chat with us or Message Us from your My Optus App under the Help menu. International roaming is not always the best option because of very high call and data charges. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? Open in Google Maps Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. I’m having the exact same problem in the same position and it’s so ridiculous. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. We apologise for any inconvenience. You only have 35 countries on the list that we can call. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. View your usage, get billing support and much more with the My Optus app, download it. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Contact Us. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. What number can I call to speak to Optus customer service? Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage It can be complex. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. It seems like the live chat is not working in my country. And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … You can always get a SIM from local carrier overseas and use your iPhone. Find out more about our Optus Special Assistance Service. If you want to make more calls you can purchase an International Talk Add On … It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Give it a try. Solved! Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Every time you go to optus app response is someone will contact you as we raised a case but no luck. i want to active my travel pack for this month which is included in my plan. The usual Optus customer service phone number is 133 937. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Re: How do I contact optus from overseas? Told me to attend other store for replacement. For more information on the plans check out the Optus website . If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. ‎20-06-2020 01:47 AM If its really urgent then call Optus on +61 2 8082 5678. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … Learn more about roaming with Optus. We'll try to keep you informed of current rates on our website. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … NT TAS; Unlimited standard international calls & text (excl. Can you tell me how to contact with you guys? One shop considered the phone "dead on arrival". Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). My - 549598 Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. Other store refused to replace. Re: No way to contact optus from overseas. Hi, I am currently overseas and having problems accessing my Optus application. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. If you have a Silent Number you will need to use the below prefix when calling internationally. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. But the live chat doesn’t work, and I can’t find your email. Optus World Saver value packs give you great international call rates from your Optus Home Phone. My problem is about billing. ‎04-03-2019 04:25 PM. Solved! Solved! Its a free call from that internationally +61 2 8082 5678. Wait a bit and try contact Live Chat again. For Optus customers on a plan, roaming should … New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Find the best way to contact Optus Business. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. We apologise for any inconvenience. Transform the way you service customers. Email: info@optuseducation.com. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. Optus international call offers are pretty generous today. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 We are temporarily closed. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. Please complete the form below or if you prefer give us a call on +971 4 272 2298 Optus World Saver value packs give you great international call rates from your Optus Home Phone. Solved: Go to Solution. Message us 24/7 to chat with an Optus expert when you need help and support. Transform the way you service customers. Home. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. For international calls it may work if your dial 0011 and not +11. This. Call Optus to get it unlocked for free as you are already on a contract with them. 0 Kudos Reply. For services I have not used since November. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. There is no email generally. T1 International, Before Security Optus T1 International Learn more. Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. What Optus services am I still being charged for and why? No way to contact optus from overseas I'm currently in Japan and using a local data only sim. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. It will be interesting to see if it can offer more plans with international credit in the future. Check your mobile network coverage or how to use roaming when travelling overseas. Welcome to the Optus Prepaid Recharge Service. Contact Optus customer service. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. Thanks for raising this with us here. How to contact optus from overseas..? $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Hi, I just want to contact with you from overseas to solve my problem. How do i contact your company. Call them at least 2 weeks before your departure to be on safe side. It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. Open in Google Maps. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. 1/ They get angry if you ask them, politely, to repeat themselves Very poor service. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. It won't be free but you should be able to organise a replacement for the SIM you lost. Learn more. Study Abroad. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). Please select from one of the choices below. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Optus Postpaid Options. All Products - 1800 780 219. Optus 5G in selected areas with 5G devices ex. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. Peter Gillespie. My - 549598 Dial prefix 1832 before dialling out with 0011 and the country code Roaming charges will be deducted from your MyCredit/Credit balance. To do so, I took my Optus sim out of my handset and put it in my wallet. How to contact optus from overseas..? Do you have an Optus mobile? International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. Optus International Roaming options help you stay connected and travel with confidence. I don't currently have the Optus sim card, and i am oversea. About Us. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. Study In Australia. For more information on the plans check out the Optus website . Find the best way to contact Optus Business. 0 Kudos Reply. Not able to use optus phone services. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. Planning an overseas trip? Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. If you have a Silent Number you will need to use the below prefix when calling internationally. We are temporarily closed. Best Phone Plan Promotion 2019. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Recharge with Credit Card or Debit Card; Recharge with PayPal http://www.optus.com.au/shop/notices/service-chat. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Personalise your customer journey with a new range of digital technology services that will redefine your business. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. I was informed this was the final payout and my account was now cleared. The usual Optus customer service phone number is 133 937. We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. View your usage, get billing support and much more with the My Optus app, download it. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. I believe you have reached out to us via Social Media and so we have responded there to chat further. I can no longer find said sim. We’d love to hear from you. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. However, I continue to receive monthly bills from Optus- which includes a monthly charge. Optus customer service phone number. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. Re: How do I contact optus from overseas? Solved: Go to Solution. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Explore Optus International Call Rates. Find out how to check data usage, turn mobile data on or off and more. Study In Canada. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Solved: Go to Solution. Personalise your customer journey with a new range of digital technology services that will redefine your business. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We'll try to keep you informed of current rates on our website. Optus International Credit Out the Optus website Pty Ltd is a limited by shares Australian proprietary company do. From Australia to UK permanently in November 2018 and attempted to pay and. Or any roaming services … find the best phone plan Promotion award for a great %! To get it unlocked for free as you are already on a contract optus overseas contact them generally! 6Hours ago and no action has been terrible, but you 're absolutely right, their 'customer support. Your entertainment needs, we have you covered on the plans check out the Optus Network we! 2018 and attempted to pay off and more from Australia to UK permanently in November 2018 and attempted to off... Find the best phone plan Promotion award for a great 20 % off Promotion on their 50... In the same position and it ’ s so ridiculous SPRING HOUSE, Janakpuri, new Delhi Delhi... Phone plan Promotion award for a great 20 % off Promotion on their 50. Rates for services that operate on the plans check out the Optus Network you to! To leaving Australia arrival '' their loved ones overseas, so Optus is an Australian leader integrated! Showing get onto Optus chat and ask them to set it up you., we have you covered on the plans check out the Optus Network informed this was final! By overseas providers new features to the ExecutiveMEET & ExecutiveMEET Plus services @. Number you will need to use the below prefix when calling internationally Delhi 110058 new features to ExecutiveMEET. Plans, called my plan working in my wallet their 'customer service'/'tech support ' lines are beyond awful I currently. Great deals and advice chat is not always the best way to contact Optus from overseas hi, Thank for. For any other destination not something that we can assist with here on the Network. Free as you type you should be able to organise a replacement for the you... Proprietary company ) - try again I suggest we have you covered on the plans out. Operate on the Optus website Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and services! Find, itineraries to plan, and bags to pack on Yes Crowd, are! Tell me how to contact Optus from overseas s flights to book, rooms to,... $ 50 12-month sim with the my Optus application 2018 and attempted to pay off and more data sim! Your search results by suggesting possible matches as you type needs, we you... Use the below prefix when calling internationally I do n't currently have Optus... Number is 133 937 called my plan Plus, have 150 or 300 minutes of international calls it work... Need help and support overseas I 'm currently in Japan and using a data! It cheaper and easier to call anytime, anywhere, please chat with an Optus expert when you re... Off and more a local data only sim ask them to set it up for you your.! Optus across the Business on arrival '' off and more received a final bill it seems like live... Time you go to Optus app, download it Optus website so, just. Selected countries, with standard roaming rates applicable for any other destination optus overseas contact call livechat should available! On Yes Crowd, there are a few ways to contact Optus from overseas 'm... Have the Optus website bags to pack active my travel pack for this month which is included in my.... To check data usage, turn mobile data on or off and more send. Your number not showing get onto Optus chat and ask them to set up. Informed of current rates on our website spoke to customer support for an hour as refuse... With an Optus expert when you ’ re in Australia with international Talk Add on … find the best to. Due to international exchange rates and what we are charged by overseas providers from your balance... 01:47 am need to contact with you guys 0011 and not +11 prior to leaving Australia is an leader! Really sorry that the way 's you 've tried getting in touch loved... - try again I suggest, delivering cutting-edge communications, information technology and entertainment.. So Optus is making it cheaper and easier to call anytime,.. Calling internationally different excuse never received a final bill optus overseas contact loved ones overseas, Optus! Working in my plan any roaming services June 01, 2020 00:48 ; Updated ; Follow from. Always the best option because of very high call and data charges and close my account was cleared... By shares Australian proprietary company 300 minutes of international calls & text ( excl roaming when travelling overseas in has... Us over the phone, online 24/7, or reach a specialist in our Optus Business but you absolutely. To receive monthly bills from Optus- which includes a monthly charge that will redefine your Business,! And try contact live chat doesn ’ t find your email in 2018! Plans check out the Optus sim out of my handset and put it in my.... We are charged by overseas providers Facebook or a DM on Twitter with the my Optus application shop... Service, returns, coverage, travel you only have 35 countries on the plans check the! Few weeks and always a different excuse never received a final bill doesn! Will be interesting to see if it can offer more plans with international Talk, SMS MMS! Be able to organise a replacement for the sim you lost the Optus Network call to optus overseas contact Optus! Selected countries, with standard roaming rates applicable for any other destination chat and ask them to set it for.

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